Global Support L1 Agent (Tokyo)

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!About The RoleA global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a Global support L1 Agent based in Tokyo, Japan.The Global support L1 Agent will play a key role in helping OutSystems community with their questions, guiding users of our website so that they can have a better understanding of our products potentialities and helping customers overcome any challenge they may have with our platform.Key ResponsibilitiesHandle calls, emails, and chat sessions with our Worldwide customer base.Register and triage technical challenges and business issues related to the OutSystems Platform.Query the Knowledge Base to find an immediate response to known problems.Route the issues to the second line teams and monitor the responses to these incidents to observe agreed Service Levels.Update the customers about pending incidents, managing their expectations on the time to solution and progress status.Advocate for customers and help define ways to continually add value to the customer experience.QualificationsAvailable to work in shifts.Fluency in Japanese and English, verbal and written skills.General business computing skills.Passion for people interaction and technology.Friendly and helpful approach to customers going through difficult situations.General interest in problem-solving and troubleshooting.Able to work in a creative (and fun) environment under minimal supervision.Proactive attitude, suggesting new ways to do things better. Lead the change.Team player with great work ethics and accountability.Bachelors or master’s degree in a related field.Desired SkillsKnowledge of problem tracking or ticketing systems.Telephony, email, and chat proficiency.Business document writing, editing and management.Good understanding of search syntax to find the right content in technical repositoriesThe Longer StoryOutSystems enables enterprise teams to build AI-powered applications and agents that reduce manual work, streamline internal operations, and accelerate impact. A proven low-code foundation combined with agentic AI and AI app generation capabilities empowers teams to move up to 10x faster with the assurance of security, scalability, and governance built in.As the future becomes agentic, our customers need us now more than ever. AI has opened the door to extraordinary possibilities—but inside the enterprise, things are moving fast and feeling chaotic. Some early adopters are making progress in production, but for many, AI tools are sprawling without governance, data isn’t ready, and talent isn’t there yet. Enterprises are still drowning in application backlogs and struggling with legacy systems. But with the right platform, AI doesn’t have to add to the chaos. It can become the breakthrough that brings clarity—and drives real, enterprise-wide impact. At OutSystems, we’ve built that platform, providing the tools necessary for enterprises to overcome these hurdles.We are looking for passionate, talented, and motivated people to join us in helping our customers build, deploy, and scale apps and agents—fast, helping them accelerate innovation while enabling secure, governed human-AI collaboration.OutSystems is a truly global company, with more than 850,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.Amongst our customers are some of the world's most recognizable brands across diverse industries—brands like Toyota, Heineken, Bosch, KeyBank, and UCLA. These customers are the reason we have a 4.6 star rating on G2. Their success is ours, and their stories demonstrate tangible ROI and transformational impact. We are a 9x Gartner Magic Quadrant Leader for Low-Code Application Platforms and a multi-year leader in the Forrester Wave. We’re recognized not just as leaders but as visionaries with a strong ability to execute, now extending our leadership into the AI and agentic application development arena.Working at OutSystemsOur goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.What do we have to offer you?A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.Disrupting the status quo is in our DNA. In fact, it’s why our company exists.We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.Are you ready for the next step in your career? Then we’d love to hear from you!OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.