Graduate Customer & Strategy

Who We AreAustralian Gas Infrastructure Group (AGIG) owns, operates and invests in infrastructure which delivers gas to more than two million homes and businesses, and is one of the largest gas infrastructure businesses in Australia. AGIG manages over 36,000km of distribution networks, more than 4,300km of transmission pipelines and 60 petajoules of storage capacity. We employ over 500 team members and manage a contractor workforce of approximately 1600, who provide both specialist and operating and maintenance services on AGIG’s gas distribution networks.Our business is actively participating in the energy transition by delivering the natural gas needed today and advancing solutions for the future. Our Net Zero goal and emissions reduction targets outline our ongoing commitment to a sustainable energy future. We know that to deliver our net zero goal in a timely, affordable and reliable way for all customers, a diverse range of energy supply is needed. We will continue to work with customers and stakeholders to deliver and develop the energy infrastructure solutions essential to lowering emissions – including through natural gas, renewable gas and carbon capture and sequestration solutions.About The OpportunityAre you ready to launch your career with purpose, creativity, and real-world impact? Join the Australian Gas Infrastructure Group (AGIG) as a Graduate in our Customer & Strategy Division. This unique two-year program offers you the chance to rotate through Customer & Community, Strategy & Sustainability, and Corporate Affairs—building your skills, professional network, and understanding of the energy sector.What You Will ExperienceCustomer & Community Marketing: Contribute to national advertising campaigns and help shape our social media presence through high-profile partnerships and initiatives.Customer Experience (CX): Dive into design thinking and customer journey mapping to improve how customers experience energy.Customer Research: Build capability in our Qualtrics survey tool and help develop our national research program.Data & Analytics: Explore and apply new AI tools to strengthen our analytic capabilities and guide business decisions.Social License: Engage with community partnership programs, volunteer with not-for-profits, and support renewable gas projects.Digital Experience: Enhance our website’s content and usability to improve the customer digital journeyStrategy & Sustainability ESG & Sustainability: Track progress to our ESG targets, benchmark and recommend new targets, collect and report on ESG metrics, and participate in climate scenario analysis and workshops.Emissions Reporting: Support emissions reporting using the National Greenhouse Energy Reporting Scheme (NGERs).Shareholder Reporting: Assist with reporting to shareholders on sustainability and climate initiatives.Strategy: Conduct research and analysis on industry trends, government policy, and regulatory changes; analyse and visualise data; and collaborate with teams across the business to support strategic initiatives and business planning.Policy: Prepare briefing materials, discussion papers, presentations, and clear written communications for both internal and external audiences to inform business decisions and future planning.Corporate AffairsGovernment Relations: Support our engagement with governments by conducting research, developing briefings and talking points, and contributing to advocacy strategies on key business issues, including stakeholder mapping, research, and drafting key messages.Communications: Help develop impactful communications by creating external materials such as speaking notes, media releases, and social media posts, as well as writing or designing company-wide materials for our internal communications channels to keep teams engaged and informed.About YouRecently completed (or soon to complete) a degree in a relevant field (e.g., Communications, Marketing, Business, Public Policy, Sustainability, Data Analytics, or related).Creative thinker with strong communication and analytical skills.Passionate about customer experience, community engagement, and sustainability.Eager to learn, adapt, and contribute to a high-performing, inclusive team.Comfortable working with data, digital tools, and new technologies.Committed to making a positive impact for customers and communities.What We OfferWe are proud to be recognised as an inclusive employer by Diversity Council Australia, and our commitment to diversity and inclusion has earned us recognition in 2023-2024. Join us to be part of a team that values and celebrates differences, ensuring that everyone’s voice is heard and respected.AGIG is proudly recognised by WORK180 as a committed and supportive employer of choice for women, reflecting our dedication to creating a diverse, inclusive, and equitable workplace.Dive into a culture that supports the community through the Community Partnerships Program: with 2 paid volunteer leave days across the year, join a team that has dedicated over 1,900 volunteer hours, and collectively raised more than $100,000 through donations, fundraising and our dollar matching program.Bonus incentive programA range of flexible working arrangements and leave options, including three additional leave days and the option to purchase two weeks of additional leave each year20 weeks paid parental leave for primary carerProfessional Development opportunities to support your career growthWellbeing and Inclusion program including Employee Assistance Program, annual flu vaccinations and access to free annual health checksJoin in on social activities through our AGIG Social Club,Range of rewards and recognition activities across the companySalary Continuance InsuranceAGIG is committed to a workplace that promotes and recognises the diversity of its employees and the broader community that we serve by applying the principles of equity, fairness and transparency. A diverse and inclusive workplace is consistent with achieving AGIG’s values of Trust, Accountable, Care and One Team. Interested in this opportunity but are unsure of meeting all the requirements? If this role excites you, we strongly encourage you to apply - your unique skills and experience could be exactly what we need!We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island peoples, people from culturally diverse backgrounds and people with disabilities.As part of the recruitment process, candidates will be required to undertake background checks which include reference checks, police check and a pre-employment medical.Applications Close: 4.00pm, 13th November 2025