Front of House Manager

Join our world class luxury resort and spa in the stunning Cayman Islands, where every Grand Hyatt is a destination in itself, offering exceptional dining, elegant event spaces, and a refined guest experience. Job Summary: As a Front of House Manager, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to Front office team. Job Duties & Functions:

Directs and administers all Front Office operations to include, but not limited to, front desk, guest services, bell, operator, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitationMonitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.

Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordinglyInitiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueImplements and monitors all corporate marketing programsEnsures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and eventsRuns and completes daily reports, analyze data and make decisions based on dataResolves guest issues and concerns to guest satisfactionRecruits, interviews and trains associates. Participates in the Property Manager on Duty program.

Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department. Completes tasks or projects as assigned or as required. Education and Experience: 3 years of front of the house management experience in a luxury or lifestyle hotel/resort. Strong understanding of Forbes/ AAA brand standards is preferred. Hospitality Management degree is preferred. In depth understanding of Opera and reservations platforms is a must. Proficiency in Microsoft Office is a must. Experience with hiring and coaching team members.

Experience with purchasing systems/processes and managing expenses is a must. Flexible schedule, able to work evenings, weekends, and holidays when needed. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.