About Us: Founded in 1996, GCS Information Technology Services, Inc. is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support, and services. Our mission is to make technology work for our clients, whether implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits at regular intervals, ensuring disaster recovery plans are in place and/or resolving server problems. GCS helps companies realize the full value of information technology from anywhere at any time. Job Location: Lahore & MultanJob Mode: Onsite Shift:
8 AM ā 5 PM US-Central TimeJob DescriptionGCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for a self-driven System and Network Engineer to join our team. Provide remote support to users, who can be staff and clients in the USA, and troubleshoot any problems that arise. The selected candidates will work in full coordination with technical staff such as Sr. System Administrator, Chief System Architects, and other team members. If you are passionate about learning and acquiring new skills in this field, do not miss this opportunity. Responsibilities:
Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS, etc. Remotely Configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks. Responding in a timely manner to service issues and requestsRemotely diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing. Provide remote administration and end-user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
Perform remote administration and maintenance of network devices like switches, firewalls, access points, etc. Perform installation and maintenance of Threat management systems like Antivirus, Content management, and UTM devices. Monitor Data backup and recovery operations remotely. Maintain accurate documentation for all procedures, solutions, and user guides. Contribute to the creation and maintenance of an internal knowledge base. Requirements: Education: A Bachelor's or Masters's degree in IT, CS, or a related field is preferred. Experience: 2-5 years of experience in the relevant domain. Technical Skills: Hands-on experience with computer systems, mobile devices, and other tech products.
Familiarity with remote desktop applications and help desk software. Hands-on experience with Windows/Mac OS environments. Basic networking knowledge (e. g. , TCP/IP, DNS, DHCP). Experience in Windows Server 2012/2016/2019, AZURE, and AWSExperience in Managing and administrating firewallsSoft Skills: Strong problem-solving skills and attention to detail. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Patience and a customer-oriented approach. Certifications / Training: M365 certification is a plus. MS Windows Server Training is a must. MS Exchange Server Training is a must. CompTIA A+ or ITIL Foundation certification is a plus. Working Conditions:
Ability to work in shifts, including nights and weekends if required. Ability to work under pressure and manage multiple tasks simultaneously.
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
