Greek VIP Account Manager

Please note that relocation to Sofia, Bulgaria is required.Sofia Stars takes care of relocation, Visa and other administration related costs.Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.We are looking for a Greek VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.Requirements:Proficiency in English and Greek both written and spokenProactive person with good support / sales skillsStrong communication and negotiation skillsAttention to detailsPrevious experience will be considered as an advantageDuties and Responsibilities:Being able to search and find for solutions of customers’ issuesAble to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needsMonitor customers’ performance & behaviour in order to evaluate bonus creditingEnsure that products’ compliance is being followed according to relevant regulationsPrevious experience as a Sales agent will be considered as an advantageHours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)We offer excellent benefits:Monthly food vouchers (200 BGN);Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;Starting from 20 paid leave days;6 additional days of sick leaves without document required;Birthday gift cards;Sports card (Multisport);Wedding and newborn gifts;Breakfast, Friday lunches, fruits, and snacks in the office;Team-building events and activities;Career growth opportunities;Sunny, spacious office.Ready to shine? Let’s make it real.