Group Leader

Company Description Since its inception in 2009, Intelegencia has partnered with global clients, including some Fortune 1000 companies, to provide a broad portfolio of Digital Transformation, Software Architecture/R&D, Customer Care/BPO, E-commerce, Software services, Quality Assurance, Analytics/ML, and Cloud Engineering offerings. This globally acclaimed service firm supports over 100 clients across North America, the Middle East, Europe, and APAC, with offices in the U.S., Europe, India, and the Philippines. With a strong leadership group and outstanding talent, Intelegencia blends technical and functional expertise to achieve business objectives. The company has received global recognition from Deloitte twice, first as one of India’s Fast 50 Technology companies and as one of Asia’s Fast 500 Technology companies. Intelegencia offers a flexible and scalable global delivery model that includes both onshore and offshore capabilities. Role Description This is a full-time on-site role for a Group Leader located in Antipolo. The Group Leader will be responsible for overseeing daily operations, managing team performance, developing team skills, ensuring customer satisfaction, and implementing process improvements. The Group Leader will also be involved in strategic planning, resource allocation, and coordinating with other departments to achieve company goals. Qualifications Strong leadership and team management skillsExperience in customer care, BPO, or related fieldsExcellent communication and interpersonal skillsAbility to develop and implement process improvementsExperience in strategic planning and resource allocationProficiency in using relevant software and toolsProblem-solving and decision-making abilitiesBachelor's degree in a related field or equivalent experienceExperience in the technology or software industry is a plusAbility to work on-site in Antipolo