Group Service Manager

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism. Job Title: Group Services ManagerDepartment: Sales & Events / Guest ExperienceReports to: Director of Sales & EventsProperty: Shebara ResortAbout UsWelcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.The RoleThe Group Services Manager plays a pivotal role in curating seamless, highly personalized experiences for group guests in an ultra-luxury hospitality setting. This position bridges sales, operations, and guest engagement, ensuring that every group—whether corporate, social, or incentive—receives a flawlessly orchestrated stay aligned with the property’s service philosophy and brand promise. Acting as the central liaison for group clients, the manager ensures that every detail—from pre-arrival planning to post-departure follow-up—is executed to perfection, reflecting the hotel’s commitment to excellence, discretion, and anticipatory service.At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.Key Areas of ResponsibilitiesPlease note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Group Services Manager, you will need to:Group Coordination & ExecutionServe as the primary contact for all group-related communications and logistics.Manage room blocks, meeting spaces, event setups, and service timelines to exacting standards.Partner with Sales, Front Office, Housekeeping, and F&B to ensure all group details are flawlessly delivered.Conduct pre-conference briefings and daily event reviews to align internal teams.Oversee on-site group movements, arrivals, departures, and special events with a visible, polished presence.Guest Experience & Personalization Anticipate and fulfill every detail of the group guest journey with discretion and empathy.Coordinate with the Concierge and Guest Relations teams to craft bespoke experiences for VIP delegates and event organizers.Ensure all amenities, welcome notes, and personalized touches are prepared to brand standards.Monitor in-stay satisfaction and respond promptly to any service opportunities with grace and urgency.Lead post-event follow-up to capture guest feedback and foster long-term relationshipsAdministrative & Operational Excellence Prepare accurate group resumes, banquet event orders (BEOs), and internal communication tools.Maintain updated records in hotel systems (Opera PMS, Delphi, or similar).Verify billing details, rooming lists, and payment instructions for accuracy and compliance.Support sales with group proposals, site inspections, and contracting as needed.Prepare post-event summaries, including performance and service evaluation metrics.Collaboration & Communication Work harmoniously across all departments to ensure cohesive and timely service delivery.Participate actively in daily operations meetings, pre-event briefings, and sales strategy sessions.Maintain strong client relationships, positioning the hotel as a trusted partner for future events.Support marketing initiatives by highlighting success stories and guest testimonials where appropriate.Compliance & Legal Standards Ensure operations comply with legal, regulatory, and company requirements. Support audits, inspections, and continuous improvement of security procedures.Collaboration with Internal & External Stakeholders Ensure operations comply with legal, regulatory, and company requirements. Support audits, inspections, and continuous improvement of security procedures.Sustainability & Resource Management Integrate sustainability practices into security operations, such as reducing energy use, optimizing resource management, and implementing eco-friendly technologies. Monitor the environmental impact of security systems (e.g., surveillance cameras, lighting) and recommend improvements for sustainability while maintaining high standards of safety and security.Qualifications & ExperienceBachelor’s degree in Hospitality Management, Event Management, or related discipline.Minimum 3–5 years of experience in group coordination or event management within a luxury or five-star hotel environment.Strong operational understanding of Rooms, Events, and F&B service standards.Proficiency in property management and event systems (Opera, Delphi, or similar).Impeccable grooming, professional presence, and confident interpersonal skills.Multilingual ability and knowledge of cultural etiquette are highly desirable.Core CompetenciesGuest Centricity: Embodies intuitive, anticipatory service with warmth and sincerity.Attention to Detail: Flawless in organization, accuracy, and presentation.Composure: Maintains poise and professionalism under pressure.Communication: Clear, polished, and empathetic communicator across all levels.Collaboration: Works seamlessly with diverse teams to deliver a unified guest experience.Cultural Awareness: Adapts approach and tone to guests from different cultural backgrounds.In Return, What We OfferExciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.Competitive compensation package.Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.Health Insurance coverage whilst in service.A supportive and inclusive work environment that values diversity and collaboration.Employee Recognition Programs.Daily meals on duty and uniform dry-cleaning services.Year-round events of social, wellness programs, charity drives, and sports activities.Accessibility and AdjustmentsWe welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.