Service Delivery Engineer

About GruveGruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position SummaryThe Service Delivery Engineer for Cybersecurity is a key technical role, focused on supporting our cybersecurity solutions for clients.

This job also involves showing clients how our offerings work and what benefits they bring through Proof of Value (POV) and Proof of Concept (POC) demonstrations. One other role is helping with Korea’s security compliance. You'll help clients understand rules like South Korea's Personal Information Protection Act (PIPA) and support them in passing necessary checks. You'll work directly with clients to set up and adjust solutions, check system health, and provide technical guidance. This helps build strong client relationships with good service and clear communication. Key Roles & ResponsibilitiesTechnical Service Delivery & Validation:

Lead the deployment and configuration of cybersecurity solutions, ensuring seamless integration into client environments. Conduct Proof of Value (POV) and Proof of Concept (POC) engagements to demonstrate the effectiveness and tangible benefits of our solutions to clients. Provide in-depth technical support and troubleshooting for deployed cybersecurity solutions, resolving complex issues efficiently. Design cybersecurity solutions for user, network, and cloud protection with no room for error. Develop technical documentation, including architecture design and operational guides, for implemented solutions. Customer Engagement & Compliance SupportEngage regularly with clients to understand their security landscape, objectives, and evolving requirements.

Serve as a trusted advisor for security best practices and technology adoption, building strong client relationships. Perform detailed analysis and risk assessments, considering regulatory and compliance requirements. Capture meeting notes and action items, ensuring timely follow-up and closure of tasks with both internal and external stakeholders. Solution Design & OptimizationProficiently design end-to-end cybersecurity solutions, including managed and professional services, tailored to customer needs and integrated with existing environments. Collaborate with internal teams to ensure proposed solutions are feasible, scalable, and align with the company's technical capabilities. Prepare solution documentation, architecture diagrams, and compliance framework summary guidelines as required.

Technical Knowledge & DevelopmentMaintain up-to-date knowledge of security technology trends, emerging threats, and new cybersecurity and network technologies. Research and analyze competitors' security products, identifying differentiators and positioning our company’s solutions effectively.

Basic RequirementsBachelor's degree in computer science, cybersecurity, information technology, or relatedMinimum 7 years of experience in cybersecurity or related IT security fieldsStrong ability to write structured security reports and create reusable report templatesAble to explain security solutions or technologies to customers in a clear and professional manner, and able to conduct POC or POV for security solutions Comfortable with basic English communication (verbal and written)Preferred QualificationsProficient in English communication, especially in professional/technical settingsExperience with security vendors and products (e. g. , Cisco, Palo Alto, Fortinet, Zscaler/Netskope, CrowdStrike, Splunk, etc.

)Hands-on experience with ISMS or ISMS-P compliance projectsExperience working in a cloud environment and cloud security will be a value add. Holding relevant certifications such as CPPG or other security/privacy-related credentialsKnowledge of network security, cloud security (AWS, Azure, GCP), data security, and compliance standards (e. g. , ISO 27001, NIST, GDPR, HIPAA). Why GruveAt Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work.

If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.