GSOC Analyst

Position: Global Security Operations Center AnalystLocation: Marlborough Massachusetts 01752 (Onsite)Shift Requirements: 3rd shift, Sunday - Thursdays from 12:00am-8:00am., with an ability to work additional days/hours as business requires.Contract: 12 Months with potential hireJob Description:About the RoleThe Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units.Your Responsibilities Include• With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics• Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.• Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.• Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies• Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders• Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact.• Receive calls for help/assistance from employees worldwide and respond appropriately• Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.• Monitor access control and CCTV systems for alarms and coordinate appropriate response• Draft and send emergency mass notifications and other crisis communicationsRequired Qualifications:• Bachelor’s degree preferred and or equivalent related work experience.• 3+ years’ experience in security, law enforcement, military, or related field, with customer service experience.• Strong analytical and problem-solving skills.• Excellent communication and customer service skills.• Ability to stay calm during stressful situations.• Knowledge of Microsoft Office suite software programs.Preferred Qualifications• Previous experience working in a GSOC or control room environment• Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification• Systems, Travel Tracker, Social Media Monitoring, and Service Now.• Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management softwareDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.