GSOC Process Engineer (Physical Security)

About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About The RoleRevolut's Talent team is pivotal to how we support our people and manage a seamless experience for them each day. From onboarding to line manager coaching and development, our goal is to create a partnership with our teams that’s people-centric and value-adding.We’re looking for a GSOC Process Engineer to help transform our Global Security Operations Centre into a proactive, data-driven command hub.You’ll design and optimise processes to improve incident response, streamline workflows, and boost operational efficiency. Working with analysts, security, and tech teams, you’ll help integrate systems and scale global operations.If you're ready to make an impact at the intersection of engineering and security, let’s get in touch.What You'll Be DoingDesigning and optimising GSOC processes, including incident response from OSINT, access control, CCTV, and emergency communicationsDeveloping process maps, swimlane diagrams, SOPs, and automation workflows to streamline operationsIdentifying bottlenecks and applying lean principles or similar methodologies to improve efficiencyIntegrating security systems (e.g., access control, CCTV, OSINT tools) into unified, automated workflowsEstablishing and tracking performance metrics (e.g., response times, false alarm rates, resolution KPIs)Collaborating with GSOC analysts, physical security leads, and cross-functional tech teams to deploy improvementsSupporting compliance initiatives (e.g., ISO 27001, GDPR) with audit-ready documentationDelivering training and documentation to enable seamless adoption of new tools and workflowsDriving forward next-gen GSOC capabilities in threat detection, data visualisation, and predictive analyticsWhat You'll Need3+ years of experience in process engineering, GSOC operations, or operational optimisation rolesA solid understanding of physical security systems (e.g., access control, CCTV)Experience mapping, analysing, and improving technical or operational workflowsFamiliarity with tools like Atlassian or equivalentThe ability to define and monitor performance metrics and KPIsAn analytical and problem-solving mindset with impeccable attention to detailExcellent communication and documentation skillsWorking knowledge of ISO 27001 or physical security compliance standardsExperience working in or supporting 24/7 security or operations environmentsNice to haveA Lean Six Sigma certification (Green belt or higher)Experience with AI/ML tools for threat detection or process automationKnowledge of cyber-physical convergence or experience integrating GSOC and SOC workflowsFamiliarity with data visualisation or dashboarding tools (e.g., Tableau, Looker)Exposure to regulatory and compliance environments in fintech, tech, or other highly regulated industriesExperience building or scaling GSOC capabilities in high-growth global organisationsBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Important notice for candidates:Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice