Guest Experience Manager

Job PurposeThe Guest Experience Manager is responsible for delivering an exceptional customer journey from pre-arrival to post-departure. This role ensures that all guest interactions reflect the company’s service standards, builds customer loyalty, and continuously improves the guest experience by working across departments.RequirementsProven experience (minimum 3 years) in hospitality, customer service, or guest relations, preferably in a managerial role.Excellent communication, problem-solving, and interpersonal skills.Strong leadership and team coordination abilities.Proficiency in English (additional languages are a plus).High attention to detail and a genuine passion for customer satisfaction.Ability to stay calm under pressure and manage guest expectations effectively.Familiarity with CRM systems, guest feedback platforms, and hotel management software is an advantage.