Guest Experience Manager

Canaves Collection, a renowned luxury hospitality company in Santorini, Greece, is seeking a highly motivated and experienced Guest Experience Manager to join our team. As a Guest Experience Manager, you will play a crucial role in ensuring that our guests have an exceptional stay at our four luxury properties: Canaves Ena, Canaves Oia Suites & Spa, Sunday Suites, and Canaves Epitome.With a reputation for excellence in service and exquisite accommodations, Canaves Collection is listed among the best hotels in the world. As a member of the Small Luxury Hotels of the World, our properties offer unparalleled luxury and breathtaking views in the cosmopolitan village of Oia.You will be responsible for overseeing all aspects of the guest experience, ensuring that each guest receives personalized attention and support throughout their stay. Working closely with the front desk, housekeeping, and dining staff, you will ensure that all guest requests and preferences are met and exceeded. You will have the opportunity to create unique experiences and tailor services to each guest's individual needs, leaving a lasting impression of luxury and hospitality.ResponsibilitiesOversee the guest experience throughout their stay, ensuring that all needs and requests are met and exceededDirect staff that performs the following duties and will also perform these duties on their own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of paymentChecks guests out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all company's policiesResolve any guest complaints or issues promptly and to the guest's satisfactionRegularly communicate with guests to ensure their expectations are being met and solicit feedback for improvementTrain and mentor staff in providing exceptional service and maintaining a guest-centric approachAssist with reservations and concierge services when neededRequirementsAt least 3 years of experience in a similar guest-facing role within the hospitality industryTourism or Hospitality degreeStrong leadership skills with a proven ability to motivate and inspire teamsExcellent communication and interpersonal skills, with fluency in English (knowledge of additional languages is a plus)Demonstrated problem-solving skills and the ability to handle difficult situations with grace and professionalismExceptional attention to detail and exceptional organization skillsA passion for creating memorable guest experiences and delivering personalized serviceAbility to work in a fast-paced, dynamic environment with a high level of adaptabilityComputer literacy (Windows Word, Excel, Internet)Previous experience with PMS systems. Opera and/or Fidelio knowledge is a requirementExcellent personal presentationTeamwork spiritBenefitsCompetitive Remuneration PackageAccommodation on privately owned staff houses with WIFI, LaundryOne Meal daily in staff restaurant plus 1 Snack during shiftTransportation services provided to and from staff residences and workplacesContinuous professional developmentOngoing training opportunities to enhance both soft and hard skills!Encouraging leadership and a friendly workplace atmosphereA working environment where you feel valued and appreciatedEmployee Recognition Programs Company team events and volunteering actionsUniformDiscounts and Family Rates in group properties in Santorini