Guest Happiness Specialist - Remote

About The FlexAt The Flex, we’re on a mission to make renting as easy as buying something on Amazon — simple, fast, and borderless.Our proprietary Property Management System (PMS) powers this mission by automating operations, simplifying communication, and creating flawless guest experiences across multiple countries.We’re growing fast and looking for A-Players — proactive, ambitious individuals who thrive in fast-paced environments and love delighting customers.Position: Guest Happiness SpecialistAs a Guest Happiness Specialist at The Flex, you’ll be the heart and voice of our brand.Your mission is simple: make every guest feel cared for, supported, and happy throughout their stay.You’ll help guests with bookings, check-ins, and any questions they have — ensuring smooth, stress-free experiences from start to finish.Using our in-house PMS tools, you’ll manage requests efficiently and turn potential issues into memorable moments of hospitality.If you’re empathetic, solution-driven, and take pride in making people smile — this role is for you.Key ResponsibilitiesGuest Support: Handle guest inquiries via chat, email, and phone with warmth and professionalism.Booking Assistance: Help guests with reservations, check-ins, and check-outs using our PMS.Problem Solving: Quickly resolve any issues or complaints with empathy and proactive communication.Communication Management: Keep guests informed every step of the way for a seamless experience.Feedback Loop: Collect and share guest insights to help improve our service quality.Upselling & Retention: Recommend add-ons and experiences to enhance guest satisfaction and loyalty.What We’re Looking ForExcellent communication skills — written and verbal.A natural people-person with a warm, empathetic approach.Previous experience in hospitality, customer service, or short-term rentals.Tech-savvy and confident using PMS or CRM systems.Calm under pressure and great at multitasking.Fluent in English (additional languages are a big plus).Why You’ll Love Working at The FlexBe part of a team transforming the global rental experience.Join a supportive, international, and fast-growing company.Room to grow — this role evolves as we scale.Competitive salary and performance bonuses.Remote-first and flexible working culture.