Guest Relation Host (German Speaker)

Company DescriptionConstance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference.Job DescriptionWe are seeking a friendly and empathetic Guest Relation Host (German Speaker) to join our luxury resort in {NAME}, Maldives. As a key member of our guest services team, you will be responsible for ensuring our German-speaking guests have an exceptional and memorable stay.Welcome and assist German-speaking guests throughout their stay, providing a warm and personalised experienceAct as the primary point of contact for German-speaking guests, addressing their queries, requests, and concerns promptly and efficientlyCoordinate with various departments to fulfil guest requirements and resolve any issues that may ariseProvide information about resort facilities, activities, and local attractionsAssist with check-in and check-out procedures, ensuring a smooth transition for guestsOrganise and oversee special events or activities for German-speaking guestsTranslate important information, documents, or announcements from English to German when necessaryMaintain accurate guest records and preferences to enhance future staysContinuously seek ways to improve guest satisfaction and overall experienceQualificationsFluency in German and English, both written and spokenPrevious experience in hospitality or customer service, preferably in a luxury resort or hotel settingExcellent communication and interpersonal skills with a focus on cultural sensitivityStrong problem-solving abilities and attention to detailProficiency in hospitality management systems and computer applicationsBachelor's degree in Hospitality Management or related field (preferred)Customer service certifications (desirable)Knowledge of Maldivian culture and tourism (advantageous)Ability to work flexible hours, including evenings, weekends, and holidaysPassion for delivering exceptional customer service and creating memorable guest experiencesAdditional InformationWORK WITH CONSTANCE🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.We believe in continuous learning and growth to help our teams achieve their full potential.A strong family spirit is part of our identity, we support and care for one another.We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.Our passion for luxury hospitality is reflected in every detail of the guest experience.We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.🌿 Be part of a company that values people, innovation, and excellence.