Guest Relations Executive

Are you a hospitality professional with a passion for delivering exceptional guest experiences? We are looking for a dynamic and guest-focused Guest Relations Executive to join our team.Key Responsibilities:Provide personalized service to enhance the guest experience, addressing inquiries, resolving issues, and offering local recommendations.Facilitate smooth communication between guests and various departments to ensure efficient service delivery.Handle guest feedback, ensuring concerns are resolved promptly and professionally.Assist in guest check-ins, check-outs, and reservations, ensuring a seamless experience.Maintain detailed knowledge of hotel services, local attractions, and amenities to enhance guest experiences.Qualifications:Previous experience in a guest relations, customer service, or hospitality role is preferred.Strong interpersonal and communication skills, with the ability to build rapport with guests from diverse backgrounds.Proactive problem-solving abilities and attention to detail.Knowledge of hotel management software (e.g., Opera, Fidelio) is an advantage.