Guest Relations Officer (Emiratization)

Position Summary:The Guest Relations Executive plays a vital role in delivering a world-class guest experience within the golf clubhouse. This role serves as the first point of contact for members and guests, ensuring a warm welcome, seamless service, and prompt assistance throughout their visit. The ideal candidate will have a strong background in customer service, preferably within the hospitality or golf industry, and exhibit professionalism, attention to detail, and a proactive approach.Key Responsibilities:Greet and welcome all guests and members upon arrival with warmth and professionalism.Ensure guests are assisted efficiently with check-in/check-out procedures, locker assignments, and general inquiries.Coordinate with Golf Operations, F&B, and Concierge teams to ensure seamless guest experiences.Manage guest bookings, tee time confirmations, and service requests using club systems.Handle guest complaints or special requests with discretion and ensure prompt resolution.Maintain a thorough understanding of club facilities, services, events, and promotions.Proactively gather and record guest feedback to enhance service quality.Ensure the clubhouse reception area is well-organized, clean, and welcoming at all times.Assist in maintaining guest/member records and databases with up-to-date contact details and preferences.Support the planning and execution of guest-focused events, tournaments, or VIP visits.Skills & Qualifications:Proven experience in a guest relations, front office, or hospitality role; experience in a golf club or luxury environment is highly desirable.Excellent verbal and written communication skills in English; additional languages are a plus.Strong interpersonal skills with a naturally friendly and approachable demeanor.High level of professionalism, grooming, and etiquette.Proficient in using MS Office, CRM systems, and booking/reservation platforms.Ability to handle high-pressure situations with calmness and courtesy.Strong organizational skills and attention to detail.Flexibility to work on weekends, public holidays, and shifts as per operational needs.Preferred Attributes:Customer-centric mindset with a passion for hospitality and service excellence.A team player who collaborates well with others and supports a positive work culture.Familiarity with golf club environments, etiquette, and terminology.Previous experience in managing VIP clients or high-net-worth individuals.Working Conditions:On-site, within the clubhouse or guest services area.May involve standing for extended periods.Rotational shifts, including weekends and holidays.