Guest Relations Specialist

Company DescriptionSurprise Tourism offers Dubai escorted tours that allow travelers to experience authentic cultures and explore the breathtaking landscapes of the Middle East. Our core area of operations includes city tours, desert safaris, dhow cruise dinner, adventure activities, and vacation packages. We serve a wider audience worldwide with our professional guides and representatives fluent in English, Spanish, French, German, Italian, and Arabic.Role DescriptionThis is a full-time, on-site role for a Guest Relations Executive located in Dubai, United Arab Emirates. The Guest Relations Executive will be responsible for greeting guests, handling inquiries, managing reservations, and ensuring a high level of customer satisfaction. The role also involves coordinating with other departments to enhance guest experiences and handling receptionist duties. Additionally, the Guest Relations Executive will be expected to assist with sales activities and promote the company's services.QualificationsGuest Relations and Customer Service skillsExcellent Communication skillsExperience in Sales and promoting servicesReceptionist Duties, including managing reservationsFluency in the Spanish language is a must.Ability to work in a fast-paced environment and handle multiple tasksKnowledge in Hospitality, Tourism, or a related field preferred