Guest Service Agent

As Corinthia Rome prepares to open its doors, we’re creating more than a hotel - we’re launching a new chapter of hospitality defined by energy, elegance, and innovation.We’re building a dynamic team that blends passion with precision, curiosity with confidence, and authenticity with ambition.If you love creating moments that matter and want to be part of a vibrant, world-class opening, this is where your next adventure begins.We’re looking for a Guest Service Agent who believes hospitality is more than a job - it’s a way of making people feel seen, valued, and at home.WHAT YOU’LL BRING TO OUR GUESTSForget checklists for a moment. What matters to us is how you show up.As a Guest Service Agent at Corinthia Rome, you will:Greet every guest not with a script, but with sincerityHandle arrivals, departures, and every moment in between with grace and calmMake the complex feel effortless, and the ordinary feel specialTurn questions into opportunities, requests into surprises, and feedback into actionWork side-by-side with your teammates with respect, humility, and humourBe curious. Ask. Listen. Learn. Grow.Take pride in every detail, even the ones no one seesShare your knowledge, your smile, and your city - like a local friend wouldYou’ll be the person they remember when they talk about their time in Rome.WHAT YOU’LL LEARNYou don’t need to know everything — that’s what we’re here for. We’ll train you in all aspects of luxury front-of-house operations, from Opera Cloud to LQA and Forbes standards. You’ll gain confidence in guest service, concierge know-how, communication, and cross-department collaboration. But most of all, you’ll learn what it means to create magic — with a team that’s just as passionate as you are.WHAT WE’RE LOOKING FORExperience in a luxury hotel front office or concierge role Fluency in Italian and English is essential; another language is a bonusFamiliarity with Opera Cloud PMS is ideal You’re warm, thoughtful, and genuinely enjoy helping othersYou’re open, adaptable, and ready to dive into the exciting energy of a pre-openingYou’re hungry to learn and happy to teachAnd above all: you bring your heart to work every single dayWHY JOIN CORINTHIA ROMEThis is your chance to be part of something rare — the birth of a new hotel that will become part of Rome’s story.At Corinthia, we value kindness as much as knowledge, and attitude as much as experience.We’ll give you the tools, the trust, and the team. You bring the rest.