If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Four Points by Sheraton is currently looking to fill the role of Guest Services Agent. Located at near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO!What will you be doing: Ideal Guest Services Agents are passionate about customer service.
They look to make our guests comfortable while away from home, whether they are traveling on business or for leisure. Our associates have a keen intuition that allows them to anticipate needs and exceed expectations. These associates have excellent communication skills, can multi-task, are team-oriented, and work diligently to resolve issues when they arise. Guest Services Agents are constantly looking for ways to enhance the guest experience. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Make reservations and assign appropriate guestrooms based on preferences and requestsProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requestsSecure payment: cash guests' checks, process all payment types including:
vouchers, paid-outs, charges, and provide changeEnter rewards information and enroll new membersCoordinate with Housekeeping to track room status and guest concernsSupply guests with directions and information, arrange transportation if neededAnswer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfactionDemonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties Operate moneris and squirrelFollow company policies and procedures; report accidents, injuries, and unsafe work conditions to managerMaintain confidentiality of proprietary information; protect company assetsDevelop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately Available to work varying shifts including weekends & holidaysPerform other reasonable job duties as requested by Supervisors and Managers Qualifications:
High School graduation requiredClass 5 driver’s license an assetPrevious experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceFirst Aid an assetSuperhost training an assetAbility to work on your own and as part of a teamGood computer skills requiredPerks:
Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport)World-wide accommodation and dining discounts with Marriott brandsAn excellent work environment, with a focus on staff recognition, teambuilding and an atmosphere of growth and developmentInternal growth and a culture of promotion from within. Supervisor and Management positions open to internal applicants for four hotels within KelownaPowered by JazzHRAbvVvCR9Fi
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