Guest Service Specialist Drop In

Job Title: Guest Services SpecialistLocation: A Woman’s Place Drop-In Center, 211 13th St.Reports to: Assistant ManagerStatus: Non-exempt, UnionHourly Wage: $23.70/hourHours: Tuesday-Saturday, 3pm-11pm.Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place to become sober, or calm in the face of domestic violence - we care for those most vulnerable in our community.We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest to reach, most vulnerable people: Women, Medical Crisis, Substance Use Disorder, and Older Adults.Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.JOB SUMMARY:Guest Services Specialists provide culturally appropriate, trauma-informed, supportive services to guests of A Woman’s Place Shelter and A Woman’s Place Drop-In Center. GSSes are frontline responders and are responsible for the daily operations of the site. They support guests’ health, safety, and wellbeing, provide supportive counseling, resources, information, outreach, and individual and systemic advocacy. The nature of work requires sustained physical effort involving considerable standing, walking, bending, and stooping.ESSENTIAL JOB FUNCTIONS:Support our mission to promote stabilization, hope, and healing for women experiencing homelessness in San Francisco. Work collaboratively with clinicians, case managers, security and janitorial contractors, and other employees in an integrated team to meet shared goals. Ensure that clients are treated with dignity and respect, and that their physical, emotional, and psychological needs are adequately met while residing at the facility. Provide supportive individual peer counseling for guests as neededMonitor and report on health & safety issues (including behavioral health issues) within the building; complete incident reports, safety exit documentation, and other paperwork as needed. Provide de-escalation and conflict resolution to guests as needed. Monitor all guests in the building to provide privacy and securityRespond effectively and in the moment to guest needs and requests. Assist guests with laundry, storage of belongings, hygiene supplies, donations, and other needsIn conjunction with site management, solicit, receive, and respond to guest input and feedback to improve program servicesAssist in maintaining the cleanliness of the facilityAdhere to established policies and proceduresAttend trainings and meetings as neededOther related duties as assignedBACKGROUND & EXPERIENCE:High School Diploma or G.E.DPrevious experience with the homeless population. Ability to work both independently and cooperativelyAbility to effectively de-escalate conflictKnowledge of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppressionAbility to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identitiesAbility to write and speak English effectivelyCPR and first aid certification required within 90 days of hirePREFERRED QUALIFICATIONS:Bicultural, bilingual in Spanish or other San Francisco threshold languagesKnowledge of San Francisco community resourcesExperience working with at-risk client populationsLived experience with homelessness and/or recoveryPeer Specialist certification or equivalent. Powered by JazzHRvUfMKscUkx