Guest Services Manager

Position OverviewRosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an experienced and service-driven Guest Services Manager to join our pre-opening leadership team. This role will oversee the Guest Services team including Concierge, Guest Relations, Bell/Valet, and Transportation to ensure personalized, seamless, and intuitive luxury experiences for all guests. The successful candidate will bring exceptional leadership skills, operational expertise, and a passion for creating memorable guest journeys that embody Rosewood’s A Sense of Place® philosophy.Key Responsibilities• Lead and manage all aspects of Guest Services including Concierge, Guest Relations, Bell/Valet, and Transportation.• Oversee guest arrival and departure experiences, ensuring efficiency, personalization, and luxury service standards.• Train, motivate, and develop Guest Services colleagues to deliver intuitive and anticipatory service.• Implement and maintain service standards, SOPs, and guest recognition programs.• Coordinate with other departments (Front Office, Housekeeping, F&B, Security) to ensure seamless guest experiences.• Handle VIP guests, special requests, and ensure service recovery when required.• Monitor guest feedback channels, resolve issues promptly, and ensure continuous improvement.• Assist in pre-opening activities including recruitment, training, and implementation of service programs and systems.• Drive sustainability and cultural initiatives within guest services to reflect the destination and Rosewood’s brand values.Qualifications• Minimum 7–10 years of progressive Rooms Division / Front Office experience, with at least 3 years in a leadership role at a luxury hotel or resort.• Pre-opening experience in ultra-luxury or lifestyle brands strongly preferred.• Proven expertise in guest services, concierge, and VIP guest handling.• Exceptional leadership, interpersonal, and communication skills with the ability to inspire and manage multicultural teams.• Strong problem-solving skills and the ability to handle guest concerns with tact and diplomacy.• Solid knowledge of global luxury hospitality trends and guest expectations.• Fluency in English is required; Arabic or other additional languages are an advantage.