Guest Services Sales Manager

Are you a passionate sales leader ready to take the reins in one of Sydney’s most exciting and award-winning visitor destinations?Symbio Wildlife Park is seeking an experienced Sales Manager to lead our Guest Services team across Retail and Admissions, driving sales while ensuring an unforgettable visitor experience.About The RoleAs Guest Services Sales Manager, you will oversee both our Admissions and Retail teams, maximising revenue through innovative sales strategies, effective stock management, and inspiring leadership. This is a hands-on role, where you’ll thrive on being out on the floor with your team, coaching, motivating, and watching your strategies come to life.Key Responsibilities IncludeLeading, training and developing a young, enthusiastic sales team.Delivering exciting sales service and strategies to drive admissions, memberships, retail sales, and upselling opportunities.Monitoring performance against KPIs and preparing regular sales and stock reports.Managing retail operations, stock control, and POS systems.Ensuring every visitor enjoys a welcoming, professional, and memorable experience.This is a full-time role with weekend and public holiday shifts on a roster system (Sundays – Thursdays). Perfect for someone who enjoys variety in their week and wants to be part of the energy of a busy wildlife park.About YouWe’re looking for someone who lives and breathes sales. You’ll bring:Strong background in sales and retail/admissions management (tourism, attractions, or entertainment highly regarded).Demonstrated success in leading teams, driving sales, and improving profitability.Exceptional communication, customer service and organisational skills.Experience in stock control, merchandising and POS systems.A collaborative, solutions-focused approach with proven ability to mentor and inspire.Confidence analysing data and turning insights into action.Most importantly, you’ll have the drive and creativity to make a real impact—growing revenue, lifting team performance, and enhancing the visitor journey.Why Work With Us?At Symbio, you will join a passionate, supportive team in an amazing environment surrounded by wildlife, nature, and excited visitors. You’ll be part of an award-winning organisation with a strong culture of growth and innovation. This is not just a job—it’s an opportunity to build a career where your sales expertise truly makes a difference.Ready to Apply?If you’re a proven sales leader who wants to combine your skills with the excitement of working in a thriving wildlife park, we’d love to hear from you. Apply now to join the team at Symbio Wildlife Park and help shape the future of our admissions and retail success!Note: This role does not involve contact with animals.