Call Center Specialist

Position Summary: We are looking for a customer-focused and proactive Call Center Officer to be the first point of contact for our clients at a growing Microfinance Bank. In this role, you will handle inbound and outbound calls, resolve queries, and ensure every customer interaction is a positive experience. You will play a key role in building customer trust by providing accurate information, timely solutions, and seamless coordination with internal teams at Halan MFB Head Office. Key Responsibilities: Manage inbound and outbound calls, delivering prompt, courteous, and effective customer service.

Handle inquiries, service requests, and complaints in line with SOPs and service quality standards. Provide accurate information and practical solutions to customer issues. Investigate and resolve complaints by working closely with relevant departments/stakeholders. Maintain up-to-date records of interactions in the system for follow-up and reporting. Desired Qualifications: Bachelor’s degree in Business Administration, Commerce, or a related discipline. 1–2 years of experience in a call center or customer service role (banking/financial services preferred). Excellent verbal and written communication skills is a must. Strong problem-solving skills and customer-first mindset. Proficiency in MS Office and familiarity with CRM systems.

Ability to work under pressure while meeting performance and service targets. Why Join Us?Halan Microfinance Bank can give you an opportunity to be a part of a dynamic team where your communication skills and problem-solving abilities directly contribute to customer satisfaction and business success. We value dedication, teamwork, and a passion for delivering exceptional service.