Area Operations Manager

Ko wai mātou - About us: Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives. Job DescriptionHe aha te tūranga - About the role:

We’re looking for an exceptional leader to take on the pivotal role of Area Operations Manager (AOM) for Auckland – a senior leadership position within Hato Hone St John’s Auckland District Leadership team. As a member of the District Leadership Team, the AOM is responsible for providing strategic oversight, operational leadership, and managing key internal and external relationships. You'll lead a team of people leaders, driving operational performance and ensuring excellence in the delivery of emergency ambulance services in alignment with our National Ambulance Strategy.

This is an exciting opportunity to make a meaningful impact in emergency ambulance services across Tāmaki Makaurau. Key responsibilities: Working as part of a very dynamic team of Senior District Operational Managers, reporting to the Auckland District Operations Manager. Selecting and developing leadership capability in Watch Operations Managers to enable their success as leaders of others. Providing direct leadership and support to Watch Operations Managers through mentoring, performance planning, regular 1: 1 reviews, and ongoing feedback. Coaching and role-modelling positive leadership, teamwork, and collaboration across the district.

Supporting, motivating, and influencing both direct and indirect reports to ensure the delivery of effective and efficient Emergency Ambulance Services (EAS) that meet contractual obligations and drive continuous improvement. Working in partnership with Kāhui Mauaka (Māori Responsiveness Team) to embed Te Tiriti o Waitangi principles (partnership, active protection, tino rangatiratanga, mana motuhake, options and equity) into district strategies and plans. Supporting the development of cultural competency across your teams. QualificationsKo wai koe - About you: To be successful in this role, you will bring:

A strong track record in managing complex operations and driving positive change, with experience in an emergency services environment. Proven experience leading leaders and creating high-performing teams. Strong tactical and operational leadership skills, with the ability to respond to dynamic situations and support day-to-day decision-making under pressure. An authentic, collaborative leadership style and ability to build trusted relationships across a wide range of stakeholders (including hospitals, police, fire, and defence). A strategic mindset, with a focus on improving patient outcomes and addressing health inequities in Aotearoa with an emphasis on improving Māori health equity.

Flexibility and confidence managing a diverse, dynamic workforce, including volunteers. This is an exciting opportunity for a forward-thinking leader who thrives on building capability, shaping strategy, and improving community outcomes. If you’re ready to lead with purpose and make a lasting difference in the Tāmaki Makaurau region, we’d love to hear from you. Additional InformationMe pēhea te tuku tono - How to applyIf you want to learn more, please contact Ariane Schmidt- Recruitment Manager ariane. schmidt-monk@stjohn. org. nz 0272954852 for more information.

Ready to apply? Click “I’m interested” before applications close on Monday 11th August 2025. Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to, physical assessment and health check. For clinical operations roles where you are required to drive, you will be required to meet St John medical standards. At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment processResearch shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.