Head of Customer SuccessAI Beauty Tech | Remote | Full‑timeAbout Haut. AIWe're redefining skincare through generative AI. Our SaaS platform has analyzed tens of millions of facial images, powering personalized skin analysis, SkinGPT image simulation, and SkinChat virtual consultations for global brands like Beiersdorf and Grupo Boticário. As the strategic partner of Ulta Beauty (America's largest beauty retailer), we're at the forefront of beauty's AI revolution. Your MissionBuild and lead Customer Success from the ground up while personally stewarding our most valuable client relationships.
You'll architect the systems, processes, and team that turn customers into champions and revenue into exponential growth. What You'll OwnStrategy & ExecutionDesign comprehensive Customer Success operations:
seamless onboarding, accelerated adoption, predictable renewals, strategic expansionPersonally manage and expand our most strategic enterprise accountsBuild automated health-score tracking systems that surface risks before they become problemsTeam & CultureRecruit, develop, and lead a world-class Customer Success teamCreate scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansionIntegrate CRM workflows with product and support systems for seamless customer experiencesRevenue ImpactTransform client feedback into Product and Sales intelligenceDrive measurable expansion revenue through strategic account managementEstablish Customer Success as a profit center, not a cost centerWhat You Bring5+ years in Customer Success with 2+ years leading high-performing teamsProven SaaS expertise; beauty, skincare, or e-commerce experience is a major advantageHands-on leadership style with confidence managing enterprise relationshipsExceptional English communication skills and executive presenceBonus PointsTrack record automating customer health monitoring and risk detectionExperience integrating CRM systems with complex technical infrastructurePassion for AI technology and beauty industry innovationWhat We OfferCompetitive salary plus performance-based bonusesFully remote position with structured working hoursDirect impact at a high-growth AI company backed by Ulta BeautyRare opportunity to build Customer Success infrastructure from scratchCollaboration with iconic global beauty brands reshaping the industryReady to lead Customer Success at the intersection of AI and beauty? Let's talk.
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