Haut. AI, a fast-growing Skincare SaaS Company, offering a no-code personalisation solution for skincare e-commerce and clinics is looking for a talented and highly motivated Customer Success Manager to join our team. About the company: Insight Ace Analytics named Haut. AI as one of the world’s Top 3 AI Skin Analysis companies. We are recognized for the highest performance and accuracy of our computer vision technology. Your contribution can make a significant impact on both Haut. AI’s and our Customers’ success. About the product: Haut. AI provides innovative SaaS products that automate the collection of high-quality skin data.
We help skincare brands provide skin analysis and build interactive product and treatment recommendations for e-commerce platforms. Responsibilities: ● Develop and maintain strong relationships with assigned customers, becoming a trusted advisor and point of contact. ● Proactively engage with customers to understand their goals, needs, and challenges, and align our products to meet those requirements. ● Onboard new customers, ensuring a smooth and efficient implementation process. ● Regularly check in with customers to monitor their satisfaction and address any concerns or issues. ● Collaborate cross-functionally with Sales, Marketing, and Product teams to advocate for customer needs and drive product improvements.
● Provide ongoing training and support to our customers to maximize their utilization of our products/services. ● Stay updated on industry trends and best Customer Success practices to bring innovative ideas to the team. Qualifications: ● 4+ years of experience in Customer Success or Account management roles in a software or SaaS business. ● Good knowledge of eCommerce and popular platforms. ● Strong communication and interpersonal skills, with the ability to build rapport and trust. ● Proven track record of managing a portfolio of accounts and driving customer satisfaction. ● Excellent problem-solving skills and the ability to navigate challenging situations.
● Understanding of SaaS business models and AI technologies. ● Good command of the English language, other languages are a plus. Preference will be given to candidates with: ● Experience in automating the collection and monitoring of customer health scores● Proficiency in integrating CRM systems with existing company infrastructure
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