We are looking for Technical Support Representative to help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction. Main responsibilities:
Perform level 1 resolutions in support of B2B customers;Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;Maintaining technical proficiency in all hardware and software, utilized by the clients;Uninstall, reinstall software applications;Verify proper hardware and software set up;Resolve username and password problems;Assist with navigation around application menus;Troubleshoot email, VPN and other issues;Collaborate with colleagues and other resources in support of complex issues. Job requirements:
Fluency in both English and French language;Newly educated with degree in Computer Science or 1-2 years of experience in Service Desk environment/Call center;Knowledge of MS Office, Windows and Internet applications;Excellent interpersonal and communications skills;Willingness to learn and obtain new skills and competencies in technology;Ethics, Team work and Positive attitude. What we offer: Competitive salary and performance bonusesOpportunity for career progressionYoung and vibrant team environmentSocial benefits packageProfessional on-boarding and on-going trainings
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