Desktop Support Technician

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www. hcltech. comNote: Candidates must be eligible to work in DublinFluent in EnglishJob Summary: This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.

The job will require travel between offices (up to 150 miles). Resource is expected to work in rotational shifts for 8 hours, between 7 am to 7pm. Principal Responsibilities: Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote supportTroubleshoot post deployment issues on multiple computer platforms:

Windows, Macintosh and mobile devicesPrinter break-fix and installationDisposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordinationHardware RefreshWarranty and Out-of-warranty repair and replacementDepot Services Walk Up SupportSpare parts managementGood Knowledge / handon on supporting VDI 1st level TrroubleshootingExecutive (VIP) Support Audio and Video Support including Health ChecksInventory and Asset Management – Depot OperationsCoordinate with external vendors for dispatch supportIdentify and resolve hardware and software application conflictsOpen and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidentsResponsible for asset tagging and entering all incoming equipment into our asset management systemCollaborate with cross functional teams to properly onboard incoming new hiresEnsure that hardware is properly assigned and updated into our management systemProvide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipmentWork with external Suppliers to schedule repairs for damaged/malfunctioning hardwareEnsure that resolutions are consistent with company standards and policiesJob Requirements SkillsPrefer 3-5 years IT experience, including technical trainingKnowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applicationsExperience with imaging windows 10 OS.

Familiar with basic network concepts (e. g. , TCP IP, Windows Networking, Ethernet)Networked printer experience (queue creation, server maintenance, etc.

)Experience in using PC-based word processing, presentation, and e-mail software preferredExperience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferredAbility and willingness to work extended hours or a modified schedule to support planned activities or emergency situationsOutstanding customer service and interpersonal skillsExcellent organizational skills and ability to prioritize tasks among many competing requestsExperience working in or supporting a call center or help desk environmentMCP and or A+ CertificationsAptitude for learningExcellent oral and written communication skillsAbility to work in teams and in a team environmentAble to lift up to 50 poundsOwn car for transportation (mileage will be reimbursed by policy)Valid driver’s licenseWorking Relationships• Maintain inter-department relationships to resolve reported incidents• Effectively communicate with extended service providers and IT infrastructure groups• Develop communication and working relationship with supervisor and colleagues.

BenefitsA supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus.

Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.