Desktop Support Engineer

HCL We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Note: Candidates must be eligible to work in Slovakia Fluent in Slovak and English. Job Summary:

Desktop Support Engineer will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.

Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 5-7 years’ experience in Windows Desktop support. ResponsibilitiesImage and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support. Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices. Printer break-fix and installationDisposal, redeployment, and Asset reclaim.

Shipping coordinationData Backup and Data Recovery coordinationWarranty and Out-of-warranty repair and replacementProvide technical support for meetings, conferences, classes, and corporate-wide broadcasts. Provide user assistance and training with operation of multimedia systems. Perform analysis, diagnosis and resolution of complex Audio-Visual hardware problems and implement corrective solutions. Maintain documentation of Audio Visual (AV)/Video Conference (VC) maintenance, failures, removal, and installationExecutive (VIP) SupportAudio and Video Support including Health ChecksInventory and Asset Management – Depot OperationsCoordinate with external vendors for dispatch support. Troubleshooting Wireless connectivity problems, Windows Profile, printers, shared drives related issues.

Familiarity with IT Infrastructure tools such as AD, SCCM, Endpoint manager/In tune, M365 etc. would be preferred. Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents. Responsible for asset tagging and entering all incoming equipment into our asset management system. Collaborate with cross functional teams to properly onboard incoming new hires. Ensure that hardware is properly assigned and updated into our management system. Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment.

Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware. Ensure that resolutions are consistent with company standards and policies. Responsible for asset tagging and entering all incoming equipment into our asset management system. Collaborate with cross functional teams to properly onboard incoming new hires. Ensure that hardware is properly assigned and updated into our management system. Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment. Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware. Ensure that resolutions are consistent with company standards and policies. Requirements/Qualifications:

3-5 years IT experience as FSO. MCSE, MCP and or A+ Certifications is preferrable. Knowledge in HD video, video switching, cameras, media content management, signal processing, system design. Talent coaching, crew management, corporate event support. Video conferencing experience. Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applicationsExperience with ITSM ticketing tools. Experience with imaging windows 10 OS. Familiar with basic network concepts (e. g. , TCP IP, Windows Networking, Ethernet)Knowledge of A/V, VC, video production, webcasting, streaming, staging events or related experience.

Mobile support experience for iOS, Android, and MDM solutionsExperience in using PC-based word processing, presentation, and e-mail software preferred. Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations. Soft Skills: Outstanding customer service and interpersonal skillsExcellent organizational skills and ability to prioritize tasks among many competing requests. Experience working in or supporting a call center or help desk environment. Aptitude for learningExcellent oral and written communication skillsAbility to work in teams and in a team environment. Able to lift to 50 pounds.

Own car for transportation (mileage will be reimbursed by policy)Valid driver’s licenseBenefits A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.

Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice. To know more about us visit – www. hcltech. com