Head Concierge - ME Lisbon

“The world is yours with Meliá”Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.Discover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. ME Lisbon, the first luxury lifestyle hotel in Portugal, sits in the vibrant heart of the city, where innovation meets urban culture and service becomes an art form. At ME, every detail is intentional. Every moment is curated. And every team member is part of something bigger, a collective commitment to creating truly unforgettable experiences.Mission: As Head Concierge, you are the architect of guest journeys. A visionary who designs and delivers destination-led experiences that surprise, inspire, and elevate every stay. A true ambassador of Lisbon, a connector of people and places, and a leader who empowers the team to achieve excellence.What will you do? Lead and elevate all Concierge operations, ensuring flawless execution and a service culture that sets new standards. Inspire, mentor, and coordinate the Concierge team, fostering anticipation of guest needs and genuine personalised care. Curate one-of-a-kind experiences, crafted around individual guest profiles, passions, and lifestyles. Manage guest requests integrating upselling and cross-selling opportunities to enhance both guest satisfaction and hotel revenue. Handle guest incidents ensuring quick, elegant, and guest-centric resolutions. Champion operational excellence, aligning the team with quality, brand standards, and satisfaction goals, and developing improvement plans when needed. Explore trends and forge partnerships, introducing fresh, innovative, and exclusive experiences that keep ME Lisbon at the forefront of the luxury lifestyle segment. What are we looking for?2–3 years of experience in a similar position within luxury hospitality. Les Clefs d’Or membership (highly valued and a strong differentiator). Fluency in Portuguese and English (additional languages are a plus). Exceptional knowledge of Lisbon, its culture, hidden gems, and premium offerings. Experience with Opera Cloud (a plus). Strong leadership, confident decision-making, and a natural talent for connecting with people. Someone who lives and breathes luxury lifestyle hospitality, who is curious, culturally aware, and passionate about creating remarkable moments. At Meliá we are all VIPAt Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.If you want to be “Very Inspiring People“, follow us on:INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR