Head of Account Management

Job SummaryThe Head of Account Management will lead the overall strategy and execution of hotel success initiatives across the Philippines. This includes managing the Account Management team, strengthening property relationships, driving performance improvements, and ensuring alignment with company goals. The role requires strong leadership, data-driven decision-making, and a deep understanding of hospitality performance metrics and partner expectations.Key ResponsibilitiesStrategic LeadershipDevelop and execute national account management strategies that align with revenue, occupancy, and growth targets.Define team KPIs and reporting frameworks for tracking account health, partner satisfaction, and team efficiency.Collaborate with cross-functional teams to deliver seamless property-level support and execution.Account Oversight & Partner RelationsBuild strong relationships with key property partners, ensuring retention, loyalty, and long-term collaboration.Resolve escalated partner issues swiftly and ensure high satisfaction across the portfolio.Oversee the implementation of rate adjustments, marketing campaigns, and operational enhancements per property.Operational EfficiencyOversee execution of IDPs (Individual Development Plans), PIPs (Performance Improvement Plan), KPI Incentive Programs and other recurring processes.Ensure system usage is optimized and consistently applied across AM teams.Team Management & DevelopmentLead, coach, and grow a team of Account Managers to deliver partner success, exceed KPIs, and maintain high engagement levels.Conduct performance reviews, set development goals, and ensure continuous training on tools, processes, and customer engagement.Analysis & ReportingUse data tools and dashboards to assess property performance (RN, Occ%, MIB, ADR) and take corrective actions.Identify "bleeding properties" and lead turnaround efforts for underperforming Accounts.Prepare monthly and quarterly reports for senior leadership, summarizing wins, challenges, and action plans.QualificationsBachelor’s degree in Business, Hospitality, Management, or a related field.Minimum of 7–10 years of progressive experience in Account Management, Partner Success, or Hospitality Operations.Proven ability to manage and lead high-performing teams.Strong analytical skills with the ability to interpret data and drive actionable insights.Excellent written, verbal, and interpersonal communication skills.Experience in setting KPIs, monitoring performance, and implementing incentive programs. Knowledge of hospitality operations, property management systems, and revenue metrics.Strategic thinker with strong problem-solving skills and the ability to influence stakeholders.Comfortable working in a dynamic, fast-paced environment.Amenable to start as soon as possible; location flexibility may apply depending on business needs.