Head of Analytics and Insights

Job DescriptionJob Title: Head of Analytics and InsightsGroup/Department: Consumer & Commercial BankingReports to: Group Head of Business Digitization and AnalyticsLocation: TBCJob PurposeThe Head of Analytics and Insights is accountable for making analytics and insights a key growth driver for the business. This leader will set and execute the analytics vision, transforming data into actionable insights that drive digital growth, business performance, and innovation. The role is responsible for embedding analytics at the heart of decision-making, ensuring measurable business impact, and fostering a data-driven culture across the organization.JOB CONTEXTIn an increasingly data-driven environment, the Head of Analytics and Insights is essential in helping the organization harness the power of analytics to drive innovation and growth. Working closely with the digital and business teams, this role ensures that data insights are at the core of decision-making processes, enhancing the customer experience, operational efficiency, and business performance. The role also plays a key part in aligning analytics efforts with broader business strategy to ensure that digital initiatives are contributing to overall organizational goals and driving growth and profitability.Key Responsibilities1 Analytics Strategy & Business Impact Develop and execute a comprehensive analytics strategy that directly supports business growth, revenue, and customer deepening across all segments and channels. Drive measurable business outcomes by leveraging analytics to identify new opportunities, optimize performance, and inform strategic decisions. Advance data governance, privacy, and compliance practices to ensure data integrity and regulatory adherence.2 Data Analysis & Insights Lead the collection, analysis, and interpretation of data to provide actionable insights for business decisions, digital growth, and customer engagement. Champion the use of advanced analytics, including AI and machine learning, to deliver predictive insights and business impact.3 Performance Measurement & KPIs Define, track, and report on outcome-based KPIs (e.g., analytics ROI, business growth, customer engagement, product holding, revenue). Use data to iterate and refine strategies, ensuring continuous improvement and measurable value.4 Business Partnership & Stakeholder Management Build strong partnerships with senior leaders and cross-functional teams (digital, product, marketing, technology, compliance) to embed analytics into strategic planning and enterprise decision-making. Influence enterprise-wide analytics adoption and foster a data-driven culture.5 Customer & Market Insights Analyze customer data to understand behavior, preferences, and trends, shaping engagement strategies, product development, and customer experience enhancements. Conduct market research and competitive analysis to identify new opportunities for business growth and digital innovation.6 Forecasting, Scenario Planning & Change Management Develop forecasting models and scenario planning frameworks to support long-term business planning and risk management. Lead analytics-driven digital transformation and change management initiatives.7 Team Leadership & Data Culture Build, mentor, and inspire a high-performing analytics team, fostering a culture of innovation, critical thinking, and continuous learning. Champion data literacy and drive adoption of analytics best practices across the organization.8 Reporting & Communication Develop and present comprehensive reports to senior leadership, translating complex data into clear, actionable insights for strategic decisionsQualifications And Experience Bachelor’s degree in Data Science, Business Analytics, Statistics, Economics, or a related field. A master’s degree in Business Administration (MBA), Data Science, or Digital Strategy is an advantage. Minimum of 8 years of experience in data analytics, business strategy, or a related field, with at least 3 years in a leadership role. Proven experience in leveraging data to drive digital strategy and business performance in a customer-focused environment. Strong background in working with advanced analytics tools (e.g., Power BI, Tableau, Google Analytics) and technologies (e.g., SQL, Python, R) is essential. Experience in managing cross-functional teams and collaborating with senior leadership on strategic initiatives.COMPETENCIES AND BEHAVIOURS Commercially driven, data- and business outcome-oriented. Strategic vision and ability to translate insights into actionable business strategies. Deep business acumen and understanding of performance metrics. Strong problem-solving and innovation skills. Excellent collaboration, stakeholder management, and communication abilities. Inclusive leadership and team development skills. Adaptable and resilient in a fast-paced, dynamic environment. High integrity and commitment to data privacy, governance, and regulatory compliance. Attention to detail and commitment to data accuracy and reliability. Collaboration & Communication: Excellent communication and interpersonal skills, with the ability to present complex data to non-technical stakeholders and work collaboratively with different departments. Leadership & Development: Proven ability to lead, mentor, and develop a team of analysts, fostering a culture of continuous learning and improvement. Innovation & Adaptability: Strong interest in emerging analytics trends and technologies, with the ability to adapt to a fast-changing digital landscape. Attention to Detail: Meticulous in data accuracy and interpretation, ensuring insights are reliable and actionable.About UsEcobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace. To this end, we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, and disability while fully adhering to the local laws and regulations established where Ecobank operates.