Head of Change

We’re working with a leading, fast-growing specialist insurance business seeking an accomplished Head of Business & IT Change to drive strategic transformation across their broking operations.This is a key leadership role, overseeing a diverse portfolio of business and technology change — from platform migrations and process optimisation to the integration of acquired firms. You’ll shape and deliver the group-wide change agenda, ensuring technology, people, and process all move forward in sync to support ambitious growth plans.The OpportunityAs Head of Change, you’ll lead the end-to-end delivery of complex transformation initiatives, ensuring projects align with business objectives and add measurable value. Working closely with senior leaders across broking, operations, and technology, you’ll establish best-in-class change governance, build high-performing teams, and embed a culture of continuous improvement.You’ll be instrumental in shaping the future of how the business operates — from optimising core systems such as Acturis and Salesforce to improving data, digital, and operational capabilities that enhance client service and efficiency.Key ResponsibilitiesDefine and execute a business and IT change strategy aligned with organisational goals.Oversee large-scale transformation programmes covering M&A integration, target operating model design, and enterprise system implementation.Build and manage a robust change portfolio across business, operations, and technology functions.Develop a structured governance framework with clear reporting, KPIs, and risk management.Lead and mentor a multidisciplinary team of project managers, business analysts, and change specialists.Partner with broking and operational leaders to identify improvement opportunities and deliver tangible business outcomes.Foster collaboration and innovation across the change function, promoting Agile and continuous improvement practices.About YouProven experience leading business and technology change within an insurance brokerage or financial services environment.Strong understanding of broking operations, systems, and processes (Acturis experience highly desirable).Track record of delivering complex transformation programmes in acquisitive organisations.Excellent stakeholder management skills with the ability to influence at all levels.Practical experience of Agile, PRINCE2, or PROSCI methodologies.Commercially astute with strong financial management and delivery focus.Why JoinThis is a fantastic opportunity to take ownership of a high-impact change agenda within a forward-thinking, specialist insurance group that’s reshaping the way complex risk is managed. You’ll join a culture that values innovation, collaboration, and empowerment — where ambitious ideas are backed with the support to deliver them.