Head of CIS Support Element Ulm

Primary LocationGermany-UlmNATO BodyNATO Communications and Information Agency (NCIA)ScheduleFull-timeApplication Deadline04-Dec-2025, 5:59:00 PMSalary (Pay Basis)7,242.23GradeNATO Grade G15Who we are: For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.About the job: Based in Ulm, Germany you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CIS Support Element (CSE) as part of CIS Support Unit (CSU) Brunssum, located in Ulm, DEU, which is responsible to manage, deliver and maintain assigned Communication and Information Systems (CIS) products and services for the Agency’s customers during peacetime, crisis and war throughout its assigned AoR and as otherwise directed. As the local service provider for Joint Support Enabling Command (JSEC) Ulm, it supports the NCIA in delivering secure, reliable end-to-end services under the Enterprise Service Delivery Model (ESDM).We are looking for a driven and enthusiastic Head of CIS Support Element who will take on the following roles and responsibilities: Leads daily CIS support, serves as COMSEC Officer, and drives IT Service Continuity, Business Continuity, and Disaster Recovery planning; Oversees and coordinates all activities and resources of CSE Ulm, ensuring efficient service delivery and effective team leadership; Plans and manages local service delivery, including deployment schedules, resource allocation, and meeting quality targets; Manages relationships with customers and oversees service agreements, maintaining high standards of service quality and satisfaction; Acts as the principal NCIA representative for CSE Ulm, analyzing service demands and advising on emerging requirements; Keeps up to date with industry best practices and new technologies, supporting the development and implementation of service and project management processes; Share, report and coordinate demands and requirements and all applicable information with CSU Brunssum as lead for CSE Ulm. For a full list of duties, please review the job description on the NCI Agency career site.About you: The valuable knowledge and experience that you bring to this role are: Bachelor’s degree at a nationally recognised/certified University in a related discipline with 3 years post related experience; Or exceptionally, the lack of a degree may be compensated by the candidates particular abilities or experience that is/are of interest to NCIA, that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post. Resource Management for IT teams, Service delivery and IT operations; Business Intake and Customer Relationship Management; Sound practical experience in the design, development, implementation, testing and maintenance of modern communications and information systems services; Solid experience applying situational leadership (directing, coaching, supporting or delegating), managing staff and leading teams; CIS Security Management training and certification and a working knowledge of Information Security concepts, methods and tools; Fluency in English, both written and spoken; Able to speak and understand German is an add on.What we offer: Genuinely meaningful work as part of the most successful alliance in history; 5 year contract with competitive tax-free salary and household and children’s allowances; Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; Excellent private health insurance scheme; Generous annual leave of 30 days plus official holidays; NATO Pension Scheme; Development programs such as professional training, wellbeing, and more.To learn more about NCI Agency and our work, please visit our website.The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.Additional details on the conditions of application can be found via the NCI Agency career site.