Head of Claims (F/M) - BE871934

About the CompanyOur client is a fast-growing international non-life insurance company in Belgium. Operating across several EU markets, the company offers a diversified range of BtoB insurance lines through strong local partnerships. With a culture grounded in agility, collaboration, and accountability, the company is now looking for an experienced Head of Claims to lead its claims operations and drive best-in-class service across its European footprint. Role OverviewThe Head of Claims will lead the end-to-end claims management function across the company’s European markets. This is a strategic and operational leadership position responsible for enhancing claims handling efficiency, governance, and customer experience while ensuring compliance with company protocols and regulatory frameworks.You will play a key role in shaping the claims strategy, overseeing operational claims performance and fostering a culture of customer-centric decision-making. Key ResponsibilitiesDevelop and implement a clear claims strategy focused on operational excellence, efficient processing, and superior customer outcomes.Oversee claims governance frameworks, reserving practices, and financial controls in alignment with Solvency II regulations.Establish robust claims data analytics and reporting mechanisms for performance monitoring and loss forecasting.Build and mentor a small but high-performing claims team in Belgium and coordinate local claims handling partners across Europe.Represent the company in regulatory and market-facing forums, ensuring high standards of compliance and reputation.Collaborate closely with underwriting, operations, and systems teams to improve claims automation and process integration. Candidate ProfileMinimum 10 years of experience in non-life claims, with at least 5 years in a leadership capacity within a European insurance environment.In-depth knowledge of claims operations, EEA regulatory frameworks, and technical insurance principles.Proven experience designing and implementing claims strategies in multi-country contexts.Strong analytical and communication skills, with fluency in English and either French or Dutch (additional European languages are a plus).Empathetic leadership style with a hands-on, structured, and customer-focused mindset.Bachelor's or Master’s degree in economics, law, business, or insurance management. What you can expectA dynamic and entrepreneurial environment where your impact is visible.Competitive remuneration with performance-based incentives.Broad exposure to European insurance markets within a collaborative leadership team.Flexible working model (hybrid office/home).Opportunities for professional development and international networking.If you are interested in this position, please send your application to Xavier Jacquet. Your application will be treated with full confidentiality.