Head of CRO Program Management

DescriptionWe are seeking a brilliant and highly motivated Head of CRO Program Management to join our CRO team at monday.com. This role is ideal for someone who is both a strong people leader and an exceptional hands-on program manager, with deep expertise in CRO-related processes, sales operations, and SaaS go-to-market execution.The role requires a leader who is extremely process-oriented, understands business and revenue metrics, and can deliver measurable results on complex, strategic initiatives. You will lead a small team (2–5), guide their development, and work closely with senior leadership across the CRO organization. You will also be an active member of monday.com’s cross-company Program Management Guild, helping define and improve company-wide processes.About The RoleLead a small team of Program & Operations Managers, providing guidance, mentorship, and clear priorities.Drive complex, strategic CRO programs end-to-end from initiation to completion, remaining 70% hands-on in execution.Be accountable for the KPIs and impact of programs and improvement initiatives in your portfolio.Identify and lead process improvement opportunities across CRO functions, ensuring scalable and efficient operations.Analyze data and business metrics to generate actionable insights and inform decision-making.Partner with executive and senior leadership to align on goals, priorities, and progress.Foster strong collaboration and information flow between sales, Partners, revenue operations, enablement and other cross-functional teams across the companyRaise risks, track milestones, and proactively communicate status to all relevant audiences.Contribute to and help shape cross-company program management standards through the Program Management Guild.Requirements8+ years of experience in program management, business operations, revenue operations, or a related role — with at least 2+ years in a people leadership position.Proven experience in CRO-related environments, preferably in SaaS, including familiarity with sales operations, revenue processes, and GTM models.Strong track record of delivering cross-functional programs with measurable business outcomes.Experience working with senior and executive stakeholders in a fast-paced, global organization (preferably with exposure to the US market).Strong analytical skills, with the ability to interpret and leverage business metrics for decision-making.Exceptional communication skills, both written and verbal, with the ability to simplify complexity.Highly proactive, adaptable, and capable of managing multiple priorities simultaneously.