Head of Customer Experience

You're already a Customer Experience leader and you know what great looks like. You're passionate about creating brilliant experiences at every interaction, and you're good at it.But maybe you're ready for something different. A place where you're not just another layer in a corporate structure, but where your decisions shape the business. Where you can see the direct impact of your work, not just in dashboards, but in real growth and real customer relationships.What you'll be doing:Leading customer service teams in a DTC setting, building a culture that's as passionate about customers as you areEnhancing the processes, KPIs, and policies to ensure alignment with customer satisfaction and sales projectionsCreating seamless experiences across every channel to nurture the customerWorking directly with the leadership team, logistics, marketing and product designYou might be the right fit if:You've got solid senior leadership experience in customer experience, and you've worked in a direct-to-consumer marketYou're a natural leader who balances commercial acumen with genuine care for customersYou're driven by data and results, but never lose sight of the human sideYou’re looking for role in Hampshire, happy to work 4 days in the office 1 WFHYour salary expectation is in the range of £80,000-£100,000 paThis is a smaller, ambitious company on an exciting trajectory. If the idea of being part of that journey, where you can shape what happens next sounds right, apply today.Every CV is read by a real person and expect a speedy response.Sorry this vacancy is not open for sponsorship.