Head of Customer Service

Head of Customer Service – Rif. H25600Our client is part of a group of companies with innovation-based industrial and packaging solutions operating globally. The company designs and manufactures automatic packaging machines for various sectors.Location: Bologna areaRoleWe are looking for a Head of Customer Service to lead Service Operations team. This is a strategic leadership role with full ownership of customer service performance across our global installed base. The role will manage a team of 15–20 professionals and oversee the following key After Sales business lines:Main responsibilities:Lead, empower, and develop the Service Operations team to deliver outstanding customer value and operational efficiency.Drive strategic initiatives to enhance customer satisfaction and loyalty.Ensure excellence in technical support and customer care, maintaining high performance standards.Collaborate with Product Management, Sales, and Engineering to identify and execute growth opportunities in the After Sales domain.Foster a culture of accountability, customer-centricity, and continuous improvement.RequirementsMinimum 5 years of experience in technical or commercial roles within industrial customer service, preferably in international environments.Proven ability to lead high-performing teams and manage complex operations.Strong business acumen with a P&L mindset and a track record of driving revenue and margin growth in After Sales.Strategic thinker with a hands-on approach and strong execution capabilities.Excellent communication and influencing skills across multiple levels and functions.Human Value si occupa di attività di Executive Search & Selection (Aut. Min. 7895). Human Value garantisce la pari opportunità (L. 903/77). Gli interessati sono invitati a consultare sul sito www.humanvalue.it l’informativa relativa al trattamento dei dati personali (art. 13 del Regolamento UE 2016/679)