Head of Customer Service

Opportunity to lead and grow in a startup environmentCareer acceleration through diverse responsibilitiesAbout Our ClientOur client is a premier gymnastics academy dedicated to delivering world-class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and innovation, the academy offers a meticulously designed gymnastics program led by experienced coaches and supported by state-of-the-art facilities.Job DescriptionLeadership & Team ManagementCoach and inspire a customer service team to deliver exceptional service and drive salesSet clear goals and foster a culture of continuous improvementDesign training programs and standardize best practices through a Customer Service HandbookCollaborate with leadership on planning, forecasting, and team performanceOperations & ReportingOversee CRM and POS systems to ensure smooth customer life cycle managementIdentify workflow gaps and lead automation initiativesReport on service performance, and team productivityThe Successful ApplicantRoleWe are looking for a Head of Customer Service Lead who is driven, resourceful and eager to lead. You should possess the following qualities to thrive in the role:A confident communicator with strong interpersonal and problem-solving skillsA self-starter who thrives in dynamic environments and enjoys wearing multiple hatsComfortable with data and eager to learn tools like CRM, POS, and ExcelExperience in customer-facing roles (e.g., hospitality, education, airlines, concierge) is a plusLeadership experience or potential to lead is highly valuedWhat's on OfferPermanent position with accelerated growth opportunities.Chance to make a meaningful impact in the enrichment services industry.Supportive and professional work culture.If you are ready to take on this exciting challenge as Head of Customer Service, we encourage you to apply today!Contact: Audrey Ang (Lic No:R22111098/ EA no: 18C9065)Quote job ref: JN-102025-6867954© Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.