Head of Customer Service to Speeron!

Do you want to lead a customer service function in transformation and create real impact for customers and the business? Do you thrive on driving digitalization, building teams, and working data-driven with SLAs and KPIs? Then apply for the Head of Customer Service at Speeron! Your workdayAs Head of Customer Service at Speeron, you’ll lead the shift from traditional email and phone support to a modern, portal-based service—introducing digital tools and new workflows that make it easier for customers to log issues, track progress, and access help articles independently. You own the operating model: workflows, processes, SLAs, and KPIs that deliver faster responses, higher quality, and better customer experience. You’ll implement and drive adoption of tools (e.g., Microsoft Dynamics 365/CE), build a knowledge base and reporting, and ensure consistent ways of working across sites.As Head of Customer Service, you will lead the Stockholm-based support team and collaborate closely with project leaders and technicians who also contribute to support and installations. The wider organization spans Sweden, Poland, Finland, Norway, Denmark Baltics and Germany, so you’ll coordinate across locations and time zones, handle escalations, run regular reviews with key customers, and partner tightly with Sales, Projects, and Finance as well as system vendors.Who are you? To succeed in the role Head of Customer Service, we believe you have:Proven experience building and leading customer service teams, ideally internationallyStrong change leader who can introduce new ways of working and drive portal/self-service adoptionComfortable working with data, SLAs, and KPIs to steer performanceExperience with CRM/ERP (ideally Microsoft Dynamics 365/CE, Sales / Business Central)Excellent collaboration skills with internal and external partnersConfident in customer dialogue, escalation handling, and expectation managementFluent in Swedish and English, both spoken and writtenAs a person, you are customer-focused, clear, and empathetic. You take ownership, inspire through change, and enjoy combining daily operational follow-up with long-term improvement. Analytical, curious, and pragmatic describe you well.ContactIn this recruitment, Speeron collaborates with Wise IT. If you want to know more about the job, contact the responsible Recruitment Consultant, Gustaf Linder, gustaf.linder@wiseit.se. Unfortunately, Wise IT cannot accept applications via email, as we protect your personal privacy. You can read more about how we process personal data according to GDPR in Wise Group-koncernens policy för behandling av personuppgifter.Welcome with your application!Are we a good fitSpeeron is the leading integration and technology partner for the hospitality industry in the Nordic Region. We help create the Digital Guest Journey by streamlining hotel guest flows and adding sales opportunities throughout the guest experience – from arrival to check out. All parts of the Digital Guest Journey are fully integrated with the Speeron NEXT Platform. With contactless solutions and support for any PMS, Payment and Locking system, our solution will help any hotel to serve their guests more securely and fast. Speeron provides all infotainment and communication needs for hospitality, including networks, wireless HSIA and back office solutions, IPTV, digital signage, head ends and 24/7 support. https://speeron.com/