Head of Customer Services & Call Centre

At BOGO Liv, we’re redefining lifestyle experiences across Pakistan. As we grow, we’rebuilding a customer-first ecosystem that reflects our brand promise. We’re looking for aproactive, analytical, and people-focused professional to lead our Customer Service & CallDivision.ResponsibilitiesWe’re hiring a solution-driven and experienced professional to lead our Customer Services & Call Centre division. You’ll be responsible for managing all service channels (calls, WhatsApp, email, social media), improving customer satisfaction, and collaborating across departments to build a seamless customer experience.Lead the Customer Service & Call Centre division and drive performance KPIs.Spearhead operations across all channels (calls, emails, WhatsApp, social media)Resolve high-level escalations and implement effective long-term solutions.Develop and enhance SOPs, escalation protocols, and customer support workflows.Monitor key indicators and generate actionable insights.Collaborate with all cross functional departments to attain optimum service excellence. QualificationsLeadership experience in customer service or call centre environments.Proficiency in English and Urdu, with strong communication & conflict resolution skills.Expertise in CRM systems, service reporting, and escalation handling. Analytical mindset with the ability to interpret and act on service data.Strong people management and problem-solving abilities.Bachelor’s degree in Business, Communications, or a related field.Apply Now: Send your resume to careers@bogo.pkBe part of the team shaping the future of lifestyle experiences in Pakistan.