Head of Delivery Management (Digital)

Head of Delivery - Digital Programs - 6 Month Contract (extendable)Location: Riyadh, KSADuration: 6 months, renewableStart Date: ASAPRole OverviewThe Head of Delivery is responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform. The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.Key ResponsibilitiesDrive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes.Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting.Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads to ensure consistency and quality.Oversee all vendor and SI engagements, including onboarding, performance management, resource planning, and milestone tracking.Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics.Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules.Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies.Standardize methodologies, templates, and quality frameworks to enhance delivery predictability.Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams.Act as the delivery counterpart to Product Management, ensuring alignment between product roadmaps and execution plans.Provide transparent, data-driven reporting to senior leadership and governance bodies. Experience & Expertise12+ years of experience in digital delivery, transformation, or enterprise program management.8+ years in senior leadership roles within multi-vendor, SI-led delivery environments.Proven track record managing large-scale digital ecosystems across multiple domains.Strong technical fluency in cloud-native, API-first, and DevSecOps environments.Experience in industries such as leisure, entertainment, hospitality, or customer experience preferred.Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management.Exceptional vendor management, financial control, and data-driven decision-making skills.