Head of Digital Workplace (IT Service Management)

Aim Higher with ScalepointAt Scalepoint, our ambition is clear: to be a leader in developing innovative software solutions for the insurance industry. With our SaaS products, we help Europe's leading insurance companies optimize their workflows, from quoting to policy management and claims handling. We want you to build the same class of experience internally. Your mission: make every colleague’s workday simpler, smoother and more secure. From troubleshooting and endpoint management to SaaS admin, improving tools, and streamlining processes and service workflows - You’ll shape direction while staying close to the tools and people you support. You’ll be hands-on every day for colleagues in Denmark, Poland, and Switzerland, while guiding a small team in Copenhagen. Combining technology and service is key. We foster an informal and open dialogue, creating a space where challenges and needs can be easily addressed. You will be part of a “virtual IT operations organization” where you work and collaborate daily with the teams responsible for Cloud Infrastructure, Security Operations and CISO team.What We Value and NeedTech Know-How: Experienced or familiar working with Microsoft 365, Active Directory, Entra ID, Conditional Access, Exchange, SharePoint, Teams, Intune, Jamf Pro, 1Password, Confluence, Jira, Windows, MacOS, Android, and iOS. Bonus if you know AD Manager, Yealink, Desktop Central, Defender for Endpoint, PowerShell, or vendor management.ITIL Mindset: You see the value in ITIL for delivering great service.Organized: You juggle tasks, document your work, and know how to prioritize and keep things structured.Team Player: You lead by example and have a helpful attitude.Communicator: You share ideas clearly with your team and stakeholders. English is our company language, but Danish isa must too.Experience& Background: 5+years’overall experience with a relevant educational background and at least 3 years’ experience as a team leader or manager.If your experience doesn’t match every point but you’re passionate and committed, we’d still love to hear from you.What You’ll DoTeam Management: Own the end-user experience for devices and IT support. Lead, coach, and develop two IT Support Specialists in Copenhagen. Your main goal: improve the internal digital experience of all colleagues and ensure we have the right tools and services. Tech Projects: Support employees on devices, internal tools, access management, etc. Build and maintain device enrolments in Intune and Jamf Pro. Plan and manage the migration of all Windows devices from a legacy hybrid mobile device management environment to a cloud-based Intune setup. Take full ownership of Jamf Pro.Optimize & Automate: Help standardize hardware, centralize software and license management, and simplify vendor setups. Work closely with SecOps and Platform Engineering to optimize our stack and automate processes.Daily Operations: Troubleshoot, maintain the roadmap, plan and implement solutions, and keep our IT support processes sharp.Everything we do in Digital Workplace supports our colleagues and the business: reliable service, right-sized tools, and cost-effective operations that help people succeed. Bring your ideas - challenge how we work. You’ll have the room and support to make them real.Ready to Join?You won’t be alone. Expect a warm welcome and plenty of support as you get to know your role and our culture.Interested? Apply now. We review applications and interview continuously. Questions? Reach out to Henrik Klarup, VP of Product & Technology, at hkl@scalepoint.com.Scalepoint spirit in everyday life Come as you are. That’s how we prefer it. You can easily leave dress codes, permanent lunch buddies, and corporate business attitudes at home. Our office is filled with kudos and high fives – and we believe that everyone is doing their best. We have employees from 11 nationalities across our offices in Copenhagen, Poland and Switzerland. 63% of us ride a cycle to work. 42% eat vegetarian meals during lunch. 38% are parents. And 52% don't regularly work out. But our sport and events team tries to keep us moving by offering activities such as climbing, mountain biking, running and padel tennis. However, we cannot change the fact that we have a very generous attitude to sweets and cake. But that’s ok; there's a lot to celebrate at Scalepoint.We look forward to hearing from you!