Head of IT Service Management (m/f/d)

Fellbach in your head.Head of IT Service Management (m/f/d) Application deadline: 02.11.2025 Main office Permanent Full-time Do you have Fellbach on your mind? No wonder. A wide range of cultural and leisure activities not only invite you to work, but also to feel good. We are looking for you to ensure that Fellbach remains a great place to live.What you shape. Professional employee management in the specialist area Overall responsibility for the end-to-end provision of IT services from conception to support Implementation and further development of quality standards Structuring, controlling, monitoring and continuous optimization of ITSM processes Definition of service level agreements Reporting and management of KPIs Your benefits. Salary EG 11 TVöD Co-designContribute ideas Bike leasing Bike bonus Public transport ticket subsidy Further education Further training Health Active and fit nature Local recreation care for your children preventive care for old age What you bring with you. Completed university degree in the field of computer science / business informatics or comparable Several years of project experience in the IT service management environment Extensive knowledge of IT operations as well as project and personnel management Good knowledge in the application of ITIL best practices (ITIL, ideally certification of at least version V3) Implementation and customizing experience desirable Your questions. Mr. Decher, Head of the IT department, Phone 0711 5851-314 Ms. Daiß, Head of the Human Resources Department, Phone 0711 5851-207 Now and help shape it.jobs.fellbach.de