Head of Logistic and Customer Excellence

About This PositionLead HCB GC logistic network design and deployment, with cross functional collaboration. Manage China logistic operations across Retail and Prof business, via vendor management. Lead logistic team to deliver service, cost results and ensure daily operation excellence. Define and deploy digital capability and resilience logistic network through OTO. Build strong logistic team and talent, meanwhile, accountable for GC logistic capability building up . What you´ll do Build strategic partnership with top suppliers, identifying hared supply chain efficiencies and aligning with internal and external. Responsible for safety, regulatory, quality and operation compliance of all logistics services providers and driving sustainability agenda in logistic. Lead logistic service improvement initiatives (automation, simplification and digitalization) and ensure daily operation excellence with manage all service issues. Manage LSP (warehouse and transportation) operation with continually improvement, extend HENKEL standard through SOP to all suppliers, and ensure their KPIs achieve targets. Drive continuous improvement in safety, quality, service, cost and process etc., build resilience logistic operation. Conduct customer and consumer return/rejection and product physical disposal. Build high performing team and strong talent pipeline. What makes you a good fit Fluent English, Chinese, local language preferred. Bachelor above degree. System capability (SAP/WMS/TMS/OMS). FMCG and logistic related experience (on-line, off-line and O2O), more than 10years working experience. Supplier management and familiar with market. Logistic network study and footprint change management experience. Team management. Strong engagement and influence skill with cross functional, internal and external stakeholders. Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per yearDiverse national and international growth opportunitiesGlobal wellbeing standards with health and preventive care programsGender-neutral parental leave for a minimum of 8 weeksEmployee Share Plan with voluntary investment and Henkel matching sharesComprehensive Group Insurance SchemeAnnual Physical ExaminationFlexible Benefits cover for dependentsCompany Products DiscountAt Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.