Head of Operational Support for a Private Bank

A well-established private bank is seeking a seasoned professional to lead its Operational Support function. This is a newly shaped leadership role designed to strengthen coordination between front, middle and back-office operations, while driving performance, efficiency, and service quality.Key ResponsibilitiesOversee the day-to-day activities of a multi-skilled operational support team, ensuring smooth execution and clear prioritization of tasksAct as the primary escalation point for operational and technical matters, both internally and with service providersDefine and monitor key performance indicators (KPIs), and ensure accurate reporting to senior stakeholdersCollaborate with IT and Operations to address and solve incidents efficientlyRepresent the function in internal committees and external discussionsPromote a culture of continuous improvement, professional development and operational excellenceWhat We’re Looking For8 to 10 years of experience in banking operations within a private banking contextPrior track record in leading teams and managing operational support or client service unitsStrong grasp of banking workflows, transaction processing, issue resolution and risk awarenessProficiency in ticketing systems (Jira is a plus) and Excel; familiarity with core banking systems is an advantageBilingual French/English (oral and written); other languages a plusHands-on, proactive, solution-oriented, and able to thrive in a demanding, fast-paced environmentWhy ApplyJoin a human-sized institution with a reputation for excellenceWork closely with C-level stakeholders and help shape the evolution of the operations platformEnjoy a collaborative and forward-thinking work cultureBe part of an organization that values people, autonomy, and results