Head of Operations

What you are going to do : Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later Design and implement efficient operational processes and structures to ensure stable performance in the region. Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals. Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and road…