Head of Product - Fintech

Job Summary: Creative Chaos is actively seeking Head of Product for a leadership role combining product strategy, technical execution, and client engagement. This is not a purely technical role. You'll be equally focused on business and stakeholder success(understanding client needs, driving implementations, enabling revenue) and internal product leadership (shaping roadmaps, managing engineering alignment).Job Responsibilities: Product Strategy & ExecutionLead the full lifecycle of product development for:Mass Transit Tap-and-Pay systems (contactless, NFC, QR, card acquiring)Telco Credit Top-Up / Airtime Distribution systems (multi-operator, agent-based, real-time)Digital Wallet and Payment Integration (API orchestration, reconciliation, compliance)Define and evolve product vision, roadmap, and KPIsTranslate market and client needs into clear technical specifications and execution plansWork closely with engineering and design to ship robust, scalable, user-friendly productsClient Engagement & Business AlignmentAct as product partner to key clients — telcos, banks, transit authoritiesLead the requirements gathering, solutioning, and implementation oversight with enterprise clientsServe as Engagement Manager: from onboarding through live operationsCollaborate with sales to design client proposals and commercial packagesEnsure product development aligns tightly with revenue, retention, and market expansion goalsTechnical DepthOwn the product-technical interface — work closely with engineering leads on architecture trade-offs, scalability, API orchestration, and backend/platform roadmapParticipate in design reviews, sprint planning, and QA cycles for mission-critical componentsUnderstand protocols across telco APIs, payment rails (EMV, ISO8583), SIM/USSD channels, and digital identity layersRequirementsStrong technical background (CS degree or equivalent experience); able to engage in architectural and integration-level discussions8+ years in product, delivery, or solutions roles with a proven track record of client-facing leadershipAt least 3 years in fintech, payments, or telco-focused companiesExperience in wallets, airtime/VAS systems, top-up distribution, and/or transit payment infrastructureDemonstrated ability to manage complex client engagements — including discovery, product design, delivery, and supportStrong commercial acumen — understands product P&L, pricing, GTM, and monetization mechanicsExperience building or integrating:Digital WalletsOffline-first payment solutionsContactless NFC or EMV-based systemsPrior leadership experience at a high-growth startup or in emerging marketsKey TraitsPolymath: blends product thinking, technical acumen, and business strategyExecutive presence with the ability to lead multi-stakeholder conversationsHigh agency, resourceful, and thrives in fast-moving environmentsExceptional communication — equally effective with clients, devs, and partnersOwnership mindset with a focus on outcomes over optics