Head of Property Management

Pear Recruitment Head of Property Management Chelsea BridgeSalary - £35,000 £45,000 (Depending on Experience) + Performance related bonusWorking hours: Monday Friday 9am 6pm (1 day work from home)A prestigious Estate Agency renowned for its exceptional service to a high-net-worth international clientele, based in the heart of Chelsea, are seeking a dedicated Head of Property Management to join their dynamic team.Imagine working in an environment where your expertise is valued and your professional growth is encouraged. This role offers the chance to manage an exclusive portfolio of 30 properties, allowing for a varied and engaging workload. With the support of two experienced administrators handling rent chasing and renewals, your primary focus will be on managing the Property management team and supporting where needed. This structure ensures that your skills are utilised to their fullest potential, fostering a sense of accomplishment and professional satisfaction.The ideal candidate will be experienced in Property Management, showcasing a keen eye for detail and a proactive approach to problem-solving. Strong organisational skills, coupled with the ability to communicate effectively with both clients and colleagues, are essential. The role demands a high level of professionalism and the capacity to manage multiple tasks.Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.Strategic ResponsibilitiesDevelop and implement the overall property management strategy for the businessDrive client satisfaction, retention, and long-term revenue growthAdvise directors on departmental budgets, staffing, and operational efficienciesEstablish KPIs and performance standards for the property management teamOperational ResponsibilitiesOversee day-to-day management of the existing managed portfolioEnsure smooth rent collection, arrears control, and landlord payment processesManage maintenance and repairs, ensuring quality standards and cost efficiencyHandle tenancy renewals, rent reviews, and deposit returnsImprove internal systems to enhance communication and responsivenessMinimise void periods and accelerate property reletsCompliance And Legal ResponsibilitiesMaintain full compliance with UK lettings and property management legislationOversee deposit protection, safety certification, and statutory document renewalsKeep up to date with new regulations such as the Renters Reform Bill and Building Safety ActManage service charge and freeholder queries, and assist with legal proceedings when requiredPeople Management ResponsibilitiesLead, train, and motivate the property management teamSet measurable objectives and conduct performance reviewsRecruit and develop team members to ensure consistent service qualityResolve escalated landlord and tenant issues with professionalism and diplomacyClient Relationship ResponsibilitiesAct as senior point of contact for key landlords and portfolio clientsProvide strategic guidance to landlords to maximise returns and asset performanceBuild strong relationships with contractors, suppliers, and partnersRepresent the agency professionally in all disputes and formal proceedingsFinancial And Reporting ResponsibilitiesMonitor departmental profitability and ensure cost controlApprove major works, contractor invoices, and expenditureProvide regular performance, arrears, and compliance reports to directorsIdentify and grow new revenue streams including maintenance projects, furniture packs, insurance products, and related servicesIf you are interested in this Head of Property Management role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.LNKD1_UKTJ