Head of Sales and Customer Service

Job Category: Sales/Business DevelopmentJob Type: Full TimeJob Location: DoualaExperience Level: 3 - 5 yearsAfrican Zone: CameroonDuration: Unspecified DurationWe are seeking a dynamic and results-driven Head of Sales and Customer Service for our client in the Transport and logistics sector to lead their sales team. The ideal candidate will develop sales strategies, manage key accounts, and ensure seamless customer experiences to drive revenue growth and long-term client relationships. CLOSING DATE:

18 August, 2025___________________________________________________________________________________________________________________________PURPOSE Head of Sales and Customer ServiceThe Head of Sales and Customer Service will manage, controls, and develops the overall Sales strategy/activities in the country in accordance with the group business strategy to increase market share and optimize business assets and human resources. Key ResponsibilitiesSupports Managing Director and management team as the “key advocate” of customer interests. Ensure that customer complaints are captured and closed according to customer satisfaction in the shortest time possible. Receive orders from customer, record order in system and get customer confirmation. Pro-actively inform customers about exceptions and deviations from planned shipment process.

Handle customer inquiries on transit times, customs regulations, rates, documents and declarations, and any other inquiries from customers pertaining to the transportation of goods by the company. Develops sustainable relationship with key corporate customers and attend meetings with customers. Create external reports for customers i. e.

, volumes shipped, on-time performance, financial or management reportsPlays a key role between customers and Operations in ensuring smooth customer-related process flow and increasing customer retentionIdentifies customer needs and works on improving customer satisfactionIs sensitive to emerging customer and market requirements and passes them on in the organizationIdentifies training needs and opportunities to develop and retain a highly skilled Sales and CS teamMaintains good relationship with overseas working partners to ensure customer excellence and communicates improvement opportunities to managementSupports customer retention by conducting joint visits with operations, finance and organizing workshops where customers are invited to share information on updated regulations, products, etc.

Uses networks within the various sales channels in the market to collaborate with customers, marketing strategies and provides a full supply chain of services to meet customer needs. Participates in reviews with other Managers and Team Leaders to identify areas of improvement, reviewing KPIs and enhancing overall service quality. Run compliance checks, initiate credit check and credit application. Leads, motivates, and supervises the Sales organization to achieve high performance and service quality. QUALIFICATIONS REQUIRED HuA degree-level education in the field is essential, and an MBA would be advantageous.

Proven track record in a senior Sales and other customer facing role with experience in servicing key customersExcellent knowledge of freight forwarding business (Airfreight/Ocean freight) and business systemsExcellent understanding of forwarding customer needsDeep process know-how Head of Sales and Customer ServiceProven leadership, motivation and people skillsAnalytical and organizational leadership skillsStrategic thinking and project management skillsSelf-directed, high energy and proactive working styleExcellent communication and presentation skillsFluent in English communication (verbal/written)Apply for this positionFull Name *Email *Phone *Current Address *Cover LetterUpload CV/Resume *Maximum allowed file size is 128 MB. Allowed Type(s): . pdf, . doc, .

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